FAQ’S

WILL MY FIREARM ORDER SHIP TO MY HOME?

By federal law, all firearms must be shipped to a valid Federal Firearms License holder. Firearms WILL NOT be shipped to a customer’s residence. We can ship to the FFL of your choosing that is near you. Select an FFL from our available list during checkout, or have your chosen FFL provide us with the license, referencing your name and order number, after purchasing.

HOW DO I PLACE AN ORDER WITH DELTAGLOCKSTORE?

Our shopping cart can be accessed by the link in the upper-right corner of all Delta Glock Store  pages. You can put the items you would like to purchase in this cart while you continue to shop. Placing an item in your cart does not obligate you to purchase it. You can delete the item from your cart later. To put an item in your shopping cart, browse our categories or search for an item by typing it into the search bar. When you find an item you would like to purchase, click on “add to cart.” Once your cart contains all of the products you would like to purchase, click on the “View Cart & Checkout” button to finish your order. For further detailed instructions you can visit our “Buying Guns Online” page.

HOW LONG DOES IT NORMALLY TAKE TO RECEIVE MY ORDER?

Processing times prior to shipment of firearm orders are normally one to three business days providing the FFL information for your purchase is provided to us. Non-firearm orders normally process for shipment within one to three business days after we receive your payment.

PLEASE NOTE: Processing times are separate from actual shipping times.

If we are shipping you a firearm, we MUST have a valid copy of your dealer’s FFL (Federal Firearms License) BEFORE we can ship your gun. PLEASE NOTE: In times of high order volume these processing times may increase.

For further specifics on shipping procedures please see our Shipping page.

HOW DO I KNOW THAT YOU RECEIVED MY ORDER?

Once we receive you order, you will receive a confirmation email with your order number via the email address you provided for your account. When your order is shipped you will receive another email with your UPS tracking number.

WHAT IF I DO NOT RECEIVE CONFIRMATION OF MY ORDER VIA EMAIL?

Please email us to reach a Delta |Glock Store associate. We would be happy to send you another copy and/or confirm your order and email address.

WILL I BE CHARGED SALES TAX?

Due to the sales tax law changes the past couple years, tax may be charged depending on your home state. The tax is calculated based on your location.

I LIVE OUTSIDE THE UNITED STATES, CAN I STILL PLACE AN ORDER?

We sell out of the United State but an additional fee will be charged for shipping

DO YOU SHIP TO APO/FPO ADDRESSES?

Due to shipping restrictions, we are unable to ship to APO/FPO addresses.

IS THERE A WARRANTY ON PRODUCTS THAT I PURCHASE?

DiscreetFirearmsplug products are backed by the manufacturer’s warranty. We recommend that you check with the manufacturer to understand their warranty policy. You have the option to purchase Delta Glock Store’s Customer Care Plan. You can view more details on the product page where you have the option to add this additional service.

CAN I ADD TO MY ORDER ONCE I HAVE SUBMITTED IT TO YOU?

No, once your order has been placed, we cannot add any additional items to your order. Our orders are sent automatically to our warehouse for picking and shipping. You will have to place an additional order with Delta Glock Store for any additional items you may wish to purchase.

I DON’T REMEMBER MY PASSWORD, WHAT DO I DO?

If you cannot remember your password, click “Forgot Password” and enter your email address into the field provided. Hit “Reset Password” and you will receive an email with instructions to reset your password

I NEED TO RETURN AN ITEM THAT I ORDERED THAT WAS NOT THE CORRECT TYPE/SIZE.

Please follow our guidelines for returning an item and view our Returns page. Be aware that ammunition and food are not returnable or refundable; all sales are final.